Let us know in writing if you change your mind. Please notify us immediately if you believe the security of your Portal account may have been compromised. Select the patient statement you would like to view. Select the payment you would like to view. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you see this error, a problem has occurred with the app loading your data. You can ask us not to use or share certain health information for treatment, payment, or our operations. Wait a minute or two, and then try again. In case of a medical emergency, call 911. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Navigate to the Account screen by clicking Account in the bottom navigation bar. For Android devices: athenaPatient requires OS versions 10.x or above. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. If you don't agree, don't use the Patient Portal. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We will not retaliate against you for filing a complaint. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. It is your responsibility to monitor these messages. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. It is your responsibility to monitor these messages. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Feel prepared from day one with personalized assistance and live support. usually in ways that contribute to the public good, such as public health and research. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. You are using an outdated browser that is not supported on the Patient Portal. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Example: We use health information about you to manage your treatment and services. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. Select your provider and office location. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Ask us how to do this. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. How do I schedule an appointment through athenaPatient? The Portal is not intended for use by anyone outside of the United States. We will provide a copy or a summary of your health information, usually within 30 days of your request. Click the desired form. You can access it 24 hours a day, and it will help you with your needs. powered by. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. How do I edit how my contact preferences for different types of notifications? In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Click the desired message in your inbox to read the message. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). QuickPay Portal by athenahealth These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Why doesn't anything happen when I click on a medical form? Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. How soon can I expect a response from my provider? You may request a Patient Portal account for yourself. Navigate to the Account screen by clicking Account in the bottom navigation bar. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. What if I dont remember my Patient Portal email? Click on the back arrow to return to the Patient Portal. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Select an available appointment from the calendar. trouble logging in, password assistance, access to family members information etc.) Contact your provider's office and request a password reset email. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. through the athenaPatient app? QuickPay Portal by athenahealth From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. This website and Patient Portal contain links to websites operated by other parties. We may contact you for fundraising efforts, but you can tell us not to contact you again. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Accomplish meaningful clinical work on the go from your mobile device. This information may include: your. For your safety and security, your session is about to be logged off due to inactivity. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Click the Accounts icon in the lower right navigation bar. If the issue persists, please report it by clicking Profile in the bottom navigation bar. We will not retaliate against you for filing a complaint. Please do not expect a response on weekends or holidays. We reserve the right in the future to charge a fee for the use of Patient Portal. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Contact your provider's office and request a password reset email. | athenahealth Below you will find answers to commonly asked questions concerning the website. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We will say "yes" unless a law requires us to share that information. Ask us how to do this. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. How do I know which providers share data (appointments, messages, test results, etc.) We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You can ask us to correct health information about you that you think is incorrect or incomplete. Cookies are used for system performance functionality. These messages may contain information important to your health and medical care. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. . This website uses encryption software. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We can use and share your health information to run our practice, improve your care, and contact you when necessary. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. trouble logging in, password assistance, access to family members information etc.) What if I'm unable to access the Patient Portal? Please check periodically for updates. Ask us how to do this. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. You can complain if you feel we have violated your rights by contacting us using the information on page 1. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Registered Patients; Doctors etc. How soon can I expect a response from my provider? You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. . You can ask us to correct health information about you that you think is incorrect or incomplete. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Follow the prompts and check in to your appointment. You cannot permanently delete sent or archived messages. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. We have to meet many conditions in the law before we can share your information for these purposes. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Please click OK to continue your session. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. You will be notified if your Patient Portal service is discontinued. trouble logging in, password assistance, access to family members information etc.) Cookies are used for system performance functionality. Here, you will see a list of all the Patient Portals you have access to. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. . Where did they go? Please. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. You understand that Patient Portal provides you with online access to some clinical information about you. If you have any specific questions about this policy, please contact us at [email protected]. You will be notified if your Patient Portal service is discontinued. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. You understand that Patient Portal provides you with online access to some clinical information about you. After confirming this, try again after waiting for a few minutes. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You can ask us not to use or share certain health information for treatment, payment, or our operations. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Your provider's office will make every effort to respond to your messages within a timely manner. We are not required to agree to your request, and we may say "no" if it would affect your care. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. The industrys most adaptable, network-enabled suite of healthcare solutions. Innovating healthcare. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Note: This page should only be . Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Contact Us Customer | athenahealth Select your provider, office location, and your preferred time of day and days of week. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. For iOS devices: athenaPatient requires OS versions 15.x or above. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. The patient portal now exists in Spanish. To log into athenaPatient, use the email and password for your Patient Portal account. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records.
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