For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The insurance was $65.82. On December 13, 2022, I received the tickets from Vivid. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. VividSeats.com = Robbery!!! | Los Angeles - Yelp I own a venue. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). The tickets were shown as $ 264. I got nfl tickets from them that never arrived. Well start sending you the news you need delivered straight to you. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Could never get the tickets. No refund offered!! I purchased tickets through you company for the September 11, 2022 Rodeo. Share your photos and videos with others to prove the truth of your words. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid Seats is as legit as ticketing sites come. A link has directed you to this review. I have put in calls, live chats and emailed customer support. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid seats scammed me : r/Scams - reddit Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I could not attend. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. How has everyone's experience been with Vivid Seats? : r/phish - reddit Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Dont use this site they are horrible. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. If you make a last second purchase, you are putting yourself at risk. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). But, what I'm reviewing . I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. BS. Wed, 11 May, 2022 at 5:09 PM. and their online chat system is useless. Angel P helped me out. New customers can take advantage of this exclusive discount offer! Yes. I'm very disappointed in Vivid Seats. A. The request was put. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. I had a great experience. Send us a DM on social media. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. He said they can't refund anything because they connect 3rd party sellers. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I feel sorry for other customers who have lost a lot more money than we did. I would like to warm people to avoid buying tickets through Vivid Seats. He said I should post the tickets for sale. When I go the tickets, I called the venue and was told they were not handicap. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Desired outcome: THEY ARE SCAMMERS. Then allows the seller to change the date to the day of the event. I purchased tickets for the New Edition concert through Vivid Seats. Full refund and apology for lack of ticket delivery. The moment you hit submit, they have your money and will not refund. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. This is absurd! I just want the tickets I spent my hard earned money on. Get buying tips about Ticket Websites delivered to your inbox. To sell tickets, they must meet Vivid Seats requirements. Credit care company is stating they rejected my dispute because all sales are final. Here are 8 tips for writing great reviews. None of the options worked for us NEVER will I use this company again. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I would never have the paid this amount of money for average seats. They go above and beyond to make my transactions fun and fast! Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Great service. Enjoy reading our tips and recommendations. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. SO basically, they lied in the e-mail, and lied that replacements were offered. Sellers can choose the price for their tickets and modify them at any time. Customer service would not help since the event was technically postponed and not cancelled. Vivid Seats Review: Is it Legit, Reliable or a Scam? Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I purchased tickets well in advance and the tickets weren't cheap. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I received an email a few days before the game to "Confirm my email". Not game day yet so have not opened app for seats. You get an email when the tickets are sold, and then you either upload them or ship them. Desired outcome: Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Tickets were electronic via phone. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. They didn't even attempt to make it right. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Finally got my tickets and had a great time speaking to the very helpful gentleman. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We value your privacy. Date of experience: 26 February 2023. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. UNLV Rebels at Utah State Aggies 2x Football Tickets. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. It is never our intention to make our fans feel this way. . It was smooth and I didn't have to do all re-ordering process again. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. VividSeats has B rating with the BBB.org as of September 2022. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Desired outcome: We understand it's frustrating when events are postponed. Well the day before the game which was 4 hrs from my home they quit responding to me all together. VIVID SEATS LLC. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com The Insurance is not included. We also confirm that your tickets are general admission. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid refused a refund! Her personality was fantastic and the whole experience was just perfect. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. I then twitted Customer Service and again advised these were upgrade. A refund or seats in RTC4. greenthumb47 , 2022-08-02. Yes, you get great prices on concert tickets because it is a con. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com No issues at all, would use them again. Request to speak to a Vivid Seats agent. Crooks. 07-12-22 at 5:57 A.M. Thank you, you have successfully subscribed to our newsletter! I had to buy either 1 or 3. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats Updates 2021 Financial Guidance | Markets Insider In one order, my tickets arrived via email within an hour or so. Please Refund at least $1000. I called before the event and after. Please refund me the differance between what you charged me and what the tickets actually cost. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Despite very different reviews, the site is very popular not only in America but also abroad. Products used:Tickets for an upcoming football game. And, I will never refer you to any of my friends and family. Definitely recommend. These were sold from the originator which means there's no reason they couldn't have been refunded. Vivid Seats ranks 27th among Tickets sites. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. I will not be using this company again and will never refer a soul. How do I know I can trust these reviews about Vivid Seats? After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. I was unsure on how this all worked. Agreed! I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Find out how we combat fake reviews. Do I need to print these tickets? Heads up. I complained and they advised these were upgrade tickets and no refund would be issued. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. It offers a 100%. No. Couldnt cancel that ticket either. One can only hope these ticket monopolies will be better regulated in the near future. Original review: Feb. 9, 2023. I have bought tickets through Vivid Seats for two different concerts. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Tickets to Aint to Proud Stage Play in West Palm Beach. Also, VividSeats says all orders are 100% . We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. There was some type of electronic glitch. "We have currently put them on 'No Rating' while they investigate the complaints and . Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. How is one supposed to know that xfer Piggyback means your tickets aren't together? VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Downgraded Tickets Sent - Not what I paid for. Vivid Seats vs Seatgeek - Best Ticket Sites I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Got us a great deal on our tickets love this company. I expect to pay the normal service fees, but not what you charged me for the tickets. Most complaints are from ticket billing and delivery issues. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] This complaint was posted by a verified customer. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. It guarantees your tickets will be valid and arrive in time for the event. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Absolutely disgusting. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Repeatedly asked to speak to manager and he refused. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings The tickets were in TTC3 seats 30 and 31 in corner. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Complaint about Vivid Seats? File now, we help resolve it! Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We invite you to reach out to our online support team by social media. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Read full review of Vivid Seats and 1 comment. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Lots of filter options to narrow down events. Day of game they said only had 2 tickets available and sold my other 4. What 4 Analyst Ratings Have To Say About Vivid Seats. Chicago Illinois How reliable is vivid seats? Explained by Sharing Culture They won't refund me or get me two tickets together. I used their site this morning to purchase two tickets to a show. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. All Rights Reserved. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Long story short the ticket transfer did not go smoothly. He was very knowledgeable and courteous. This was an absolute nightmare. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I someone needs to hold ticket brokers responsible. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. So I have no tickets and am out $600. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Vivid Seats is famous for its courtesy calls. I bought my tickets 5 months before the show. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I beleive he explained everything I needed to know, in detail. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. 3 for $533.58. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. The site didn't show the total of $632.10 until after I purchased the tickets. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Customer service told me they will not help me because I already accepted the tickets. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Was not able to get in with those tickets I paid for. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. FAQ. We're serious about getting you to the live events that you love. only our *Volume Resellers* are allowed to re-sell tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We are absolutely sorry to hear what you experience. After all, I selected that I wanted "2" tickets not "1". Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? 5 Weeks later changed their policy!!! Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Paid $160 for a single ticket for a show that was rescheduled (twice). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid Seats ranks 30th among Tickets sites. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats Pay & Benefits reviews - Indeed is vivid seats legit - Tecdud.com People need to understand that VividSeats works against you. What I received were tickets in Section B, Row N, Seats 147 & 148.
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