Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Change My Location Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Will I be notified of event / gate changes? Can I delete the details of my saved credit or debit card? This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. I've sent an invitation but some or all of my friends did not receive their emails. How do I find my tickets once they are in Passbook? If you have an issue with tickets purchased through an unofficial agency please return to the point . These tickets will be cancelled and reissued in the name of the new ticket owner. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. You will need to provide some form of ID so that the staff can access your Ticketek account details. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. I've been invited to purchase held seats by my friend, how many seats can I purchase? Have more questions about Ticketek Gift Vouchers? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> The app also uses your location to alert you of events currently being held at specific venues. To purchase more than one set of tickets to multiple events, click on the. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. For more detailed instructions on reserving a seat, please see our help page here. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Upgrading Member Access via Ticketek (AFL) - Collingwood FC You can purchase and reserve tickets in any combination up to the ticket limit for the event. Can I change to Refundable tickets after I've bought my tickets? Yes, all events that Ticketek ticket for can be found on the mobile site. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. The term including when used in these Terms and Conditions is not a term of limitation. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. No, refundable tickets can only be selected during the original purchase. 2022 AFL Ticketing Information | Adelaide Football Club If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. When can I request a refund if I have purchased Refundable tickets? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. What are the reasons I can request a refund if I have purchased Refundable tickets? Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. How do I access Accessible seating tickets? Will I see personalised content on the mobile site? Please see our tutorials on how to reserve seats in the AFL Reserve here. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. If there is no connectivity at the venue, can Passbook tickets still be accessed? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. What happens if my tickets do not arrive in time? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Can I request a refund if I change my mind about attending the event? No, we cannot refund the additional charge for the Refundable tickets. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Juniors aged 7-14 years are entitled to purchase a junior ticket. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Print this PDF as this will be your access to the event. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Discover New Events. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Will the Mobile Ticket scanners at venues work through phone covers? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Find out more about. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Restricted view refers to seats that have restricted viewing of the stage or event. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Gift Vouchers can be purchased for specific events when available. There are over 20 circumstances you may request a refund. How do I check the balance of my Gift Voucher? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Tickets purchased to General Admission events cannot be refunded should they be lost. The email may have been filtered by a spam filter. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Are there any events I can't use my Ticketek Gift Voucher for? What is my online AFL Membership account? Venue/City Box Office - collect tickets when you arrive in New Zealand. No, there will not be a priority system in place for AFL Members dining in 2023. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Sell tickets directly from your Ticketek Account. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Refer to specific details at each venue regarding accessing the stadium/park. . If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Ticketek Australia Questions | ProductReview.com.au What happens if I lose/change my phone or accidentally delete my Mobile Ticket? We recommend that you confirm with your venue whether they have an existing ticketing agreement. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. What will happen if the barcode is sent to a non-smartphone? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Promoters sometimes request that a number of tickets be held for promotional purposes. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Check you can log in and have your passwords ready. The user will not be able to view the ticket. Terms & Conditions of Sale | Ticketek NZ Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Refunds must be requested no more than 60 days after the event date. I've sent an email invitation but some or all of my friends did not receive them. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Going to an event with a social club, company, school, family or friends? Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. I am traveling the country and have a New Zealand address but my billing address is overseas. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Who is entitled to a concession or child ticket? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Some pages may contain a virtual tour and a seating map for that venue. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Tap "Add to Passbook" at the bottom of your mobile ticket. My address has changed. Yes - there should be no issue using a phone that has a clear screen protector. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. How will I know when my content is personalised? If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Where do I redeem my Ticketek Gift Voucher? You now have the option to have your sign in details remembered for your next visit. If you have purchased concession tickets, you are also required to present a valid concession card. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Can held seats be purchased through any other channels? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Concession and junior barcodes will show up as such. iPad, tablet PC, laptop) to gain entry to an event? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Please try again, or try reducing the number of tickets you have selected. How do I make a wheelchair or Accessible Seating booking? What happens if I purchase multiple tickets and haven't received them all? Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. chevron_left. Ticketek: A global leader in ticketing and technology. Tickets can be purchased via our website here, or over the phone on 1300 722 515. FAQ allblacks.com How do I redeem my Ticketek Gift Voucher? To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. No. There are no guarantees. My AFL Membership card has not yet arrived, what should I do? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Guest passes are subject to availability, and information on guest pass availability can be found on our website here. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 If you do not receive your club of support pack please contact the club directly. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. This is so we can show you upcoming events in your vicinity. No, for the first release, the app will only be an iPhone app. Your region is identified by your IP address. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Can I sell tickets using online auction sites like eBay? Don't worry though, until you finalise your purchase the value will remain on your voucher. Make sure the backlight on your phone is set nice and bright. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. We will be in contact with you within two business days of receipt of this information. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. There are many ways you can redeem your Ticketek Gift Voucher. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Your barcode to access tickets is generated upon your renewal. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Group discounts may be offered but do not apply to all events. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons.
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what is a junior ticket ticketek